Importance: 6.21 / 7
Performance: 4.73 / 7
Gap: 1.47
"The databases
should be searchable or if they are then tell me how."
"Online
resources are great - ability to get full text journal articles on line is
fantastic - I work full time and cannot get to the
library."
"Increase the access to and usability of journal
databases."
"Electronic Journals have been
useful"
"Electronic resources are good, particularly digitised
references for download. The library seems to be doing a lot more
digitisation and remote IT stuff which is good. Saves time and money
finding and photocopying references."
"Navigating the databases
can be challenging. I find 30 minutes with a staff member is worth at
least 5 hours of searching on my own"
"I have found access to
electronic journals to be fantastic for research purposes and would
appreciate expansion of this service"
|
 We
will put electronic resources 'up front' on the library's web site
The librarys web
site is the access point to the electronic resources provided by the
library. The main reason users visit the web site is to access the
librarys catalogue or on line resources. We will be redesigning the
home page to reflect this.
We will arrange
databases by subject rather than by faculty
We are also redesigning the Databases page on the library website. The
new page will be arranged by subject instead of by faculty, to help you
choose the most relevant database for your need. We are also looking at
ways to use the my. Monash portal to tailor lists of resources to the
courses you are doing.
We are working on
developing a single search point for all databases
We are working with other Australian universities to develop a portal
which will enable users to search a range of databases with a single
search, using a single search interface. Ultimately, this will mean you wont have to learn as many
different ways to search databases. We
are also implementing OpenURL linking, so that more full text articles are
retrieved through a single search.
We are providing and
improving help when you need it
We are currently providing "Help" support through email, live
chat and by telephone, and try to resolve your problems as quickly as
possible. We are reviewing and improving the training that the library
provides to help users improve their information skills. This will include
improving the online tutorials, providing more relevant classes, and
better online help for searching specific databases.
"The comments
indicate that users are having a number of different technical problems
accessing the library's online resources. Some of these are beyond the
library's control or to do with the degree of skill or knowledge the user
may have when it comes to using particular (sometimes complex) databases.
That said, there is a lot the library can do to make accessing electronic
resources easier for users including increased education and help and
reviewing the way the relevant library web pages are structured."
Jill
Wilson, Library Director, Information Resources
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