Library users survey 2009
Where you said the Library can improve
The Library uses survey results to prioritise what issues it will focus on in the coming years. By looking at where a statement was rated as high in importance, but the Library's performance was rated low, we can see where you think we most need to improve. Anything with a 'gap' greater than 2 is considered significant.
Results showed no gap scores of greater that 2, which is a positive result.
The top ten gaps are listed in the menu on the left and addressed individually, including your comments and how the Library is responding.
Five variables in the top 10 gaps list are common to 2009 and 2007 and all showed improvement. Opening hours and printing/photocopying facilities showed significant improvements (a decrease in the gap score by 0.2 or more) whilst computers, the catalogue and quiet study improved slightly.
| May 2009 Top 10 Gaps |
Mean |
May 2007 Top 10 Gaps |
Mean |
| A computer is available when I need one |
1.93 |
Access to computers to support study/research is adequate |
1.94 |
| The items I am looking for on the library shelves are usually there * |
1.13 |
Individual seating is adequate |
1.37 |
| The Library catalogue is easy to use |
1.06 |
Quiet study facilities are adequate |
1.28 |
| I can find a quiet place in the library to study when I need to |
1.03 |
The Library collection is adequate for my needs |
1.23 |
| Opening hours meet my needs |
0.84 |
Opening hours meet my needs |
1.23 |
| Online resources (e.g. ejournals, databases, ebooks) meet my learning/research needs* |
0.81 |
The Library catalogue is easy to use |
1.21 |
| Printing/scanning/photocopying facilities in the Library meet my needs |
0.78 |
Access to electronic resources is easily available |
1.15 |
| The Library web site is easy to use |
0.77 |
Course-specific resources are easy to find and access |
1.15 |
| The Library is a good place to study |
0.71 |
Library catalogue provides clear and useful information |
1.04 |
| Information resources located in the Library (e.g. books, journals, DVDs) meet my learning/research needs * |
0.67 |
Photocopying and printing facilities are adequate |
0.93 |
(N.B. Factors marked * are also top 10 importance variables)
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