Importance: 5.87/7
Performance: 5.09/7
Gap:
0.78
"Have more computer and printing stations as there is always a long queue."
"It will be very good if you can provide a better printing system. Almost every day the library printer breaks down or has some problem."
"I had to wait a long time to receive help with photocopiers/printers. I found the system confusing and difficult. I also thought the paper in the library was of terrible quality."
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- We are increasing and replacing our equipment
We have installed additional printers and now have a total of 35 printers from 27 printers during the previous year. We have recently replaced the fleet of printers with brand new printers. We have put an express printer to enable quick printing in all but three of our libraries.
- We are improving our photocopiers in 2010
In 2010, we will be replacing all of our photocopiers with new copiers to include photocopying, scanning and printing.
- We are aware of our environmental responsibilities
We have improved the quality of our recycled paper and will be trialling duplex printing in a branch library in the near future to reduce paper usage.
- We are providing information on how to use equipment
A brochure about printing and copying in the library is available to provide information and instructions for using the printers and photocopiers. Help is also available at the information desk.
“Printing is constantly in demand and we are always investigating new ways to ensure that our printing facilities are efficient and can cope with the high volumes.”
Janette Burke
Library Director, Central Services
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