Importance: 5.63/7
Performance: 4.46/7
Gap:
1.17
"Missing books are replaced TOO SLOWLY, I’ll probably graduate by the
time the book is replaced."
"I often find books in the wrong spot on the shelves – makes it difficult
to find what you want."
"Looking for books that are in the catalogue but known to be lost is very
frustrating.." |
- The library has
reviewed the lost and missing books replacement procedures.
- With
regular updating the catalogue will no longer list items that are
known to be permanently lost.
- Books missing from the catalogue will either be
re-ordered or withdrawn from the collection.
- A key performance indicator for the library is that items will be
accurately re-shelved within 24 hours of return.
"As the collection continues to outgrow the physical shelving
space so a level of frustration occurs amongst library users
trying to find items on overcrowded shelves. Library staff now
respond by email to all library users who file a missing book
claim. Library procedures to assist users, include requesting a
copy from another branch library or placing an urgent order.
Perception of the library’s performance has improved from a gap of
1.46 in 2002/2003 to a gap of only 1.17 in 2004/5."
Christine Cooze, Director, Client
Services – Humanities and Social Sciences |
