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Library user's survey 2005
 

Library user's survey 2005

"Individual seating is adequate"

What you said: What the library is doing about it:
Importance: 5.94/7
Performance: 4.76/7
Gap: 1.18

"More individual seating areas where quiet study is possible"

"Perhaps some more seating, but I'm not sure where it would be able to go... the group sections get really busy and overcrowded"

"I've never had a problem so far with the libraries, other than a lack of seating"

"While improvements to PCs, equipment and group seating at Caulfield has improved immensely some improvement could be made to the single cubicle seating"

"More seating and small barriers between the seating would be good. So that more groups can sit and discuss without disturbing single users"

  • Applying a master plan for facilities
    The library has a Facilities Master Plan which aims to improve the amenities and ease of use of all library facilities. As funds permit the principles of the plan are being introduced to all branches with either refurbishment measures or lesser appropriate enhancements. 
  • Clearly designating quiet and group study areas
    The Master Plan particularly addresses the issues of increased seating and clear designation of group and quiet areas. The library has also recently clarified rules regarding expected behaviour in designated areas and is rolling out new notices and signs to communicate this in the coming months.
  • Balancing space for study vs space for resources
    The overall size of buildings and space constraints mean that more student space needs to be obtained by means of careful management of the collection and storage and work is proceeding on this.

"While the demand on library resources and facilities is increasing, the space available is not. It is our challenge to make use of the available space to accommodate group and individual study as well as resources and facilities."

Ian Wilson, Corporate Services Director

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