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Library user's survey 2005
 

Library user's survey 2005

"The library environment is conducive to study"

What you said: What the library is doing about it:
Importance: 6.10/7
Performance: 4.88/7
Gap: 1.22

"The library is quite noisy and not much work can be done as a result, especially in the study group area."

"Lack of conducive area to study, partly due to lack of space, but space must be managed better to compensate for this."

"Too noisy"

"Enjoy the atmosphere in the library. I find I am quite productive when studying in the library"

"How about improving the Matheson library to the same standard as the refurbished Hargrave-Andrew!"

"Could you make it clear which areas are for Discussion and which areas should be Silent?"

"It is stuffy and not a good environment"

"The environment is great, especially the temperature"

  • We are refurbishing the libraries
    The Hargrave-Andrew Library refurbishment is almost finished. It includes quiet and discussion areas. The effectiveness of the spaces and facilities will be monitored and will inform refurbishments and upgrades at other branches.
  • We are introducing new signage and notices in all branches
    The new signs and notices are simpler, consistent and easy to read. “Silence please” will indicate quiet areas. The signs will assist users and staff in identifying and maintaining quiet and discussion areas.  The signage will be reviewed after it has been in place for one year.

"This continues to be a high priority for Monash University Library. The refurbishment period at Hargrave Andrew Library has been disruptive and difficult for users but we anticipate a significant improvement when it is completed.  Users comments indicate a wide interpretation of what is conducive to study including temperature, quiet areas, discussion areas, food and drink, lighting and more. Refurbishment planning has taken account of this and has also increased the space available for study areas.  Hargrave-Andrew Library will be the first to be completed and the program will continue through most of the branches."

Wilna Macmillan, Director, Client Services – Science, Health and Engineering

View what we did about this issue in 2003.

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