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Library user's survey 2005
 

Library user' survey 2005

"The library collection is adequate for my needs"

What you said: What the library is doing about it:
Importance: 6.43/7
Performance: 5.02/7
Gap: 1.41

"I think you need to provide more new textbooks or newer editions of previous textbooks as some of the information in them is no longer relevant to our course."

"The library collection is a fantastic resource and I have been pleased to find many items for my research that I did not expect the library to have."

"I’d like a greater range of online journal access - but the collection is very good."

"Increase electronic resources and net library e books collection."

"The textbook collection is really inadequate. When the exams approach, some important textbooks have to be fought for among us students."

"The collection in my field is on the whole really comprehensive."

"I'd love more online journal subscriptions (both more journals available online and more back issues of the ones already available) but realise that they are incredibly expensive … "

"A greater range of books in the area of Psychology"

  • We are increasing spending on print and electronic resources
    Since 2002 the university has given high priority to improving the library collection of both print and electronic resources by increasing the budget by 28% over 3 years.  This has enabled the library to vastly expand the range of books across all faculties and libraries.  Almost 60,000 new volumes were added to the collection in 2004.
  • We are providing more ebooks for titles in high demand
    To improve availability of textbooks whenever possible the library is purchasing ebooks for titles in high demand.  Reading lists provided by academic staff are checked and ebooks ordered if they are available, as well as multiple copies of the print edition.  We also regularly identify frequently borrowed books and purchase electronic versions if they are available.  Publishers are now producing many reference books electronically and Monash is licensing access to many of these. 
  • We are purchasing current and earlier ejournals
    Over the past 3 years the library has purchased a wide range of journal back-runs in electronic format, so that researchers can easily find and use this material regardless of where in the wider Monash they are located.  Spending on electronic resources in 2004 exceeded $6million.  Monash has acquired all the major publisher ejournal archives that are currently available, and will continue to put a high priority on acquiring ejournals.
  • We will analyse the user survey results
    Using the survey results we can compare satisfaction with the collection by which library you use most, by which faculty you belong to and by whether you are an undergraduate or postgraduate student or staff member.  Over the next few months we will do a detailed analysis of survey responses to identify areas of the collection which need targeted purchasing to meet your needs.
  • We welcome your suggestions
    We have many ways to find out about new books, journals and other resources relevant to Monash.  However, with so many new works being published we may not always have what you need.  We encourage you to recommend titles for the collection using the form at lib.monash.edu.au/forms/purchase-suggestion/ .

"The adequacy of the library collection in meeting user needs continues to be rated  the most important aspect of library service.  Increased investment in the collection since the 2003 survey has made a positive impact on user satisfaction, and Monash continues to perform well compared with other universities who have done the same survey.  Our aim is to provide a wide range of scholarly journals and books to support research, while also having multiple copies of textbooks for students, and we are increasingly providing electronic resources to make this possible."

Jill Wilson, Director Information Resources

View what we did about this issue in 2003.

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