Library user's survey 2005
Summary
Responses:
4133 (approx. 7% of Monash community)
Survey
duration:
online 9-23 May 2005
Results:
> Compared to 2003: increased satisfaction with the library (5.29/7 compared to 5.08/7)
> Satisfaction rating compared to other university libraries: top 50%
>
Highest performing area: staff
>
Most improved area: communication
>
Lowest performing area: facilities and equipment
>
Key issue: only
one statement of the 38 produced a statistically significant result that
indicates an area where users consider the library can improve: "number
of computer workstations is adequate"
Other potential areas for improvement were also highlighted. Click on
issues listed on the left under 'outcomes' to
see what you said and what the library will do about it. 
Thirty-eight other university libraries in Australia and New Zealand also
conduct this same survey, allowing us to compare our performance. Compared
to other university libraries the Monash University Library’s performance is
on or above the median in most areas, with the exception of facilities and
equipment.
"How we are performing" line graph
"How we are performing" (alternative tabular view)
Library
categories |
Weighting |
Monash
University
May 2005
(4133) |
% |
Monash
University
May 2003
(2666) |
% | Highest
performer
in databases |
% | Median |
% | Lowest
performer
in databases |
% |
| Communication |
200 |
144 |
72 |
139 |
70 |
169 |
84 |
146 |
73 |
129 |
64 |
Service
quality |
200 |
152 |
76 |
149 |
74 |
179 |
90 |
150 |
75 |
130 |
65 |
| Service delivery |
200 |
147 |
74 |
144 |
72 |
166 |
83 |
147 |
73 |
125 |
62 |
Facilities &
equipment |
200 |
128 |
64 |
125 |
63 |
152 |
76 |
133 |
66 |
117 |
58 |
| Library staff |
200 |
166 |
83 |
164 |
82 |
186 |
93 |
162 |
81 |
144 |
72 |
| Total |
1000 |
737 |
74 |
721 |
72 |
852 |
85 |
738 |
74 |
644 |
64 |
Need help? Library frequently asked questions and online
enquiries: current students/staff | public users, online chat,
or phone +61 3 9905 5054
Something to say? Use our online enquiry service to send us
your feedback and suggestions: current students/staff | public users
|
