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Library Customer Satisfaction Survey 2003

4. The library collection is adequate for my needs

What you said: What the library will do about it:
Importance: 6.47 / 7 
Performance: 5.27 / 7 
Gap: 1.70

"More new materials would be great. More electronic materials i.e. journals would be a valuable tool."

"Books and resources more than adequate"

"The library has an excellent collection of materials, however the availability of newer materials sometimes seems limited. The problem of cross-campus loans should not exist for students in faculties which are run across several campuses - ie. there should be copies of relevant books at each library.

"The Berwick staff are wonderful but the collection is small."

"More copies"

"Great selection and number of books"

"Online resources extremely good"
  • We are spending more on the collection
    The library will spend $12 million this year on the collection. This is an increase of 12.4% on 2002. We are also continuing to make every effort to ensure we get the best value for money when it comes to buying resources, so we can buy more.
  • We are buying more resources in electronic format
    Wherever possible the library is purchasing in an electronic format resources that are highly used in print format. This means you will be able to access the resource both on and off-campus from a computer and it will not go missing or be recalled.
  • We re-subscribing to journals we have had to cancel in the past
    In the past two years the library has acquired a wide range of e-journals covering titles for all faculties. In many cases journals cancelled in the past due to financial constraints have been re-instated. We will continue to acquire new e-journals to enable users to access them whichever campus they are on, or from home and work.
  • We are making sure the money goes where it's needed most
    We will look at the pattern of spending across campuses for each faculty to ensure that new books and journals are where they are most needed.

    "Of the 16 university libraries that have asked library users to rate their satisfaction with the collection, Monash has the highest performance score. However this issue is always a problem for libraries, simply because they can never provide everything that everyone wants, all the time. Building a collection that is responsive to the needs of students and research staff is one of our highest priorities."

    Jill Wilson, Library Director, Information Resources

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