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Library Customer Satisfaction Survey 2003

3. Photocopying and printing facilities are adequate

What you said: What the library will do about it:
Importance: 6.1 / 7 
Performance: 4.3 / 7 
Gap: 1.79

The printer in the Matheson Library has been having problems lately and the other day I had to wait 20 mins for my work to print out not because it was so busy but because of the breaks it took between pages and between jobs."

"Upgrade photocopiers at VCP (smartcard)"

"The speed of printing is terrible"

"The library staff are brilliant - most problems at the library relate to a lack of computer terminals, and expensive and inefficient photocopying and printing."

"Needs more printing and up-to-date computers"

"Caulfield could surely use more than 2 printers otherwise the services are great."

"Have all printers work - often seem to lose material from online searches and get told - oh that printer sometimes has problems with pdf files!"
  • We are replacing all the photocopiers
    The library will be replacing all existing photocopiers with new digital copiers in January 2004. This will mean more reliable, up to date and robust copying facilities.
  • We are installing high volume printers
    The library has been trialling a number of printing solutions. It is envisaged that new high volume printers will be installed later in semester two 2003. This includes new printing facilities at the Pharmacy Library, and at the Caulfield Library. New printers will be installed in other libraries throughout 2003.

    "Just before this survey we had some major problems with our printing network, so it's not very surprising that library users think this could improve. We think so too. We have been working on a major overhaul of our printing and photocopying facilities.

    "Janette Burke, Library Director, Information Systems

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