1. Introduction

Monash University Library has a well earned national and international reputation based on its consistent application of innovation and excellence in technology and customer service development.

The Library serves a population of over 55,000 students and almost 7,000 staff located in the various faculties and administrative units of the University.

The Library has eight libraries in Australia and supports two overseas campus libraries located in Malaysia and South Africa. The Australian library collection comprises over 3.1 million items with access to thousands more resources via electronic networks. Its four operational divisions comprise Central Services, Client Services – Science, Health and Engineering, Client Services – Humanities and Social Sciences and Information Resources. More than 292 staff are employed by the Library to service the various needs of clients.

Just as collections are at the heart of the Library, access to the resources and services of the Library are central in enabling and supporting the high standard of education and research at Monash University.