4. Objectives, issues, and key strategic initiatives 2009-2011

Key Area 6: Quality management

Objective: To ensure that the Library meets or exceeds the requirements and standards of best practice in the Australian university sector.

Ongoing Activities:

To provide a planning and continuing improvement framework for activities and services.
To provide an energised, innovative work environment.
To manage resources cost-effectively.
To continue to improve the Library’s marketing and communications programs.
To provide an effective staff performance and development program.
To provide information and assistance to Monash staff and students in managing copyright compliance.

Issues: The Library will continue its quality improvement through new initiatives designed to improve communications, by undertaking and responding to staff and user surveys, and by reviewing risk management and compliance strategies. The implementation of new technologies for use in learning and teaching requires the development of a targeted training program.

Library staff recruitment procedures will be examined to ensure that the best possible applicants are attracted to apply for vacant positions. The Library will participate in the new Monash Graduate Recruitment program and several new staff development activities. The establishment of a mentoring program and the development of specific training programs are amongst the key initiatives aimed at supporting the professional growth of Library staff.

A number of initiatives will be implemented to help meet the Green University Program.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
6.1 Contribute to planning and quality activities.	Maintain, implement and review the Library risk profile and legal compliance risk register.	Library risk profile and legal compliance risk register is reviewed regularly.	Director, Central Services; Library Budget Manager.
6.1 Contribute to planning and quality activities.	Develop a “green” strategy for the Library.	Strategy developed.	Director, Central Services.
6.2 Undertake benchmarking to reach best practice standards.	Participate in the Monash University Staff Survey.	Library-specific questions included in the survey. Survey results analysed and strategies for response to outcomes developed and implemented. Effectiveness reviewed.	Directors; Library Planning Executive; Communications and Marketing Manager.
	Administer 2009 user survey	Survey items determined in liaison with Insync. Action plan based on results of survey prepared and implemented.	Director, Central Services; Communications and Marketing Manager; Library Planning Executive.
6.3 Improve professional development.	Initiate a mentoring program for staff.	Initial mentor training programs held. Mentee program started.	Directors; Supervisors; HR Manager.
	Participate in the University wide Graduate Recruitment Program.	Initial participation evaluated, ongoing measures recommended.	Directors; Supervisors; HR Manager.
	Review and revise recruitment processes to achieve better exposure in the job market.	Better response rate to advertised positions resulting from cost effective advertising.	Director, Central Services; HR Manager.
	Ensure that all staff are trained in new technologies.	Training given and new technologies successfully in use by staff.	HR Manager; Supervisors.
6.4 Improve copyright compliance and provide support and resources to the University.	Develop copyright training to support the eThesis submissions.	Training and communication developed and made available to appropriate staff and HDR candidates.	Director, Central Services; Copyright Adviser.
	Develop protocols to enable document delivery of electronic resources to External Client Services users.	Mechanisms developed in conjunction with the Copyright Agency Limited (CAL).	Director, Central Services; Copyright Adviser; Document Delivery Librarian.
6.5 Improve communications.	Implement and review communication framework.	Evidence of improved communication from senior managers and other library staff.	Directors; Supervisors; Communications Manager.
6.5 Improve communications.	Implement an External Client Services communications strategy.	Communications strategy developed and implemented.	Director, Central Services; External Client Services Manager; Communications Manager