4. Objectives, issues, and key strategic initiatives 2009-2011

Key Area 4: Lending Services

Objective: To support teaching, learning and research by making education and research collections readily available to Library users.

Ongoing Activities:

To provide loans services from any branch of Monash University Library.
To provide reserve collections and electronic reading lists.
To provide access to special and off-site collections.
To obtain materials from other libraries and suppliers for eligible students and staff.
To facilitate independent use of Library collections.

Issues: A key challenge is to provide user centred access to and management of collections to support education and research.

As more of the collection is relocated into long-term storage facilities to accommodate changing user needs, strategies and budget for effective access need to be developed.

The Monash Passport program, in particular the honours program, will influence development of lending and document delivery services.

New courses, the movement of subjects, courses and, in some instances, faculties, between campuses have implications for Library collections and access to them.

The Library participates in a number of co-operative borrowing schemes that significantly expand access to external collections but require high levels of management.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
4.1 Develop the readings and reserve service to meet emerging and future needs.	Implement the model proposed by the Reading and Reserve Services Review.	Model is implemented.	Directors, Client Services; Branch Managers; Lending Services Librarian; Readings and Reserve Co-coordinator.
	Investigate further capabilities of the Zephyr software to enhance online reading lists.	Software is implemented.	Directors, Client Services; Director, Central Services; Systems Manager; Branch Managers; Lending Services Librarian; Readings and Reserve Co-coordinator.
	Review the work processes and equipment of the Digitisation Centre following the implementation of Zephyr.	Review completed and recommendations implemented.	Directors, Client Services; Lending Services Librarian; Digitisation Team Leader.
	Investigate alternative repository options for the Library's digitised images	Investigation undertaken and recommendations made.	Directors, Client Services; Lending Services Librarian; Digitisation Team Leader.
	Evaluate and improve ordering processes to support Readings and Reserve services.	Processes are documented and improvements implemented.	Directors, Client Services; Director, Information Resources.
4.2 Improve the effectiveness and efficiency of Lending Services.	Trial open holds.	Recommendations implemented and further improvements recommended.	Directors, Client Services; Lending Services Librarian.
	Investigate further improvements for intercampus loans.	Improvements made.	Directors, Client Services; Lending Services Librarian.
	Evaluate effectiveness of the open and browsable reserve collections and consider extending the models to other branches.	Open reserves evaluated and recommendations made. Browsable reserves implemented.	Directors, Client Services; Director, Central Services; Lending Services Librarian; Branch Managers.
	Undertake the Service Points Review.	Review completed, recommendations made and implemented.	Directors, Client Services; Director, Corporate Services; Project Team.
	Review borrowing privileges to support the Monash Passport program.	Review completed and recommendations implemented.	Directors, Client Services; Lending Services Librarian; Branch Managers.
4.3 Extend lending services support to international campuses.	Provide advice on the development of policies, procedures and practices for lending services at international campuses.	Advice provided.	Director, Central Services; Directors, Client Services; Lending Services Librarian; Document Delivery Librarian.
	Develop lending services guidelines and processes for students and staff moving between international campuses.	Guidelines and processes developed and implemented.	Director, Central Services; Directors, Client Services; Lending Services Librarian; Document Delivery Librarian.
4.4 Improve mutual access to library research collections.	Implement and customize the Relais ILL software for the Monash environment.	Software is implemented.	Director, Central Services; Directors, Client Services; Systems Manager; Document Delivery Librarian.
4.5 Monitor the management and use of material located in storage.	Circulation of material is monitored. Identify budget requirements.	Usage data is collected. Budget formulated	Director, Central Services; Directors, Client Services; Lending Services Librarian