4. Objectives, issues, and key strategic initiatives 2009-2011

Key Area 3: Learning Skills

Objective: To develop students’ core academic skills for independent and lifelong learning through a coordinated range of high quality, timely, responsive and cost-effective learning support services.

Ongoing Activities:

To provide co-ordinated, proactive services under the 'one Library' banner while still meeting individual campus and faculty needs.
To consolidate learning skills within the Library’s organisational and budgetary structures.
To develop, implement, evaluate and review learning skills programs.
To manage faculty and student expectations and provide a well communicated service offer.

Issues: Consolidating the establishment of learning skills in the Library and increasing the embedding and integration of learning skills and information literacy in the curriculum is a priority.

The Library needs to consider changing entry pathways, learning behaviours and skills within a rapidly changing education and research environment.

The Monash Passport program, in particular the honours program, will provide increased opportunities for learning skills development programs.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
3.1 Encourage and support the development of learning skills throughout the University.	Complete the Learning Skills Review.	Recommendations made and implemented.	University Librarian; Directors, Client Services; Learning Skills Manager.
	Work with faculties to embed and integrate learning skills and information literacy into undergraduate and postgraduate curricula.	Coverage and success of embedded and integrated programs.	Directors, Client Services; Information Literacy Librarian; Learning Skills Manager; Faculty Teams.
	Establish evaluation processes to measure the effectiveness of learning skills and information literacy programs.	Evaluation process developed.	Directors, Client Services; Information Literacy Librarian; Learning Skills Manager; Faculty Teams.
	Facilitate effective learning skills teaching methods.	Opportunities are provided. The Library has input to teacher and supervisor training programs.	Directors, Client Services; Learning Skills Manager; Faculty Teams.
	Initiate, share and build on successful liaison and communication practices across faculty teams and within branch libraries.	Demonstrated improved liaison between faculty teams and within branch libraries.	Directors, Client Services; Information Literacy Librarian; Learning Skills Manager; Faculty Teams; Branch Managers.
	Explore the development and application of a learning skills framework.	Implementation and review of the need for further changes to the framework are complete.	Learning Skills Manager; Information Literacy Librarian; Learning Skills Advisers; Faculty Teams; Directors, Client Services; Director, Central Services.
3.2 Improve learning skills services.	Implement recommendations from the Usability Study to improve online support services, help and self-help services.	Recommendations implemented.	Directors, Client Services; Information Literacy Librarian; Learning Skills Manager; Faculty Teams; Communications and Marketing Manager.
	Undertake the Service Points Review.	Review completed, recommendations made and implemented.	Directors, Client Services; Director, Corporate Services; Project Team.
	Implement the recommendations from the Client Services Committees Review.	Recommendations made and implemented.	Directors.
	Review learning support website.	Strategy developed and requirements identified.	Directors, Client Services; Information Literacy Librarian; Learning Skills Manager; Library Web Manager; Learning Skills Advisers; Centre for the Advancement of Learning and Teaching (CALT); Information Technology Services.
	Collaborate with key centres and faculties of the University to establish co-coordinated assistance for students and staff.	Coordinated services established. Online learning environment opportunities identified and exploited.	Directors, Client Services; Director, Central Services; Information Literacy Librarian; Learning Skills Manager; Faculty Teams.
	Monitor relationships with Monash College and Monash English Language Centre (MUELC) regarding learning support services to faculties.	Shared understanding of roles, responsibilities and referral mechanism.	Directors, Client Services; Learning Skills Manager; Faculty Teams.