4. Objectives, issues, and key strategic initiatives 2007-2009

Key Area 6: Partnerships

Objective: Align with the university's defining themes of innovation, engagement, internationalisation and global development to support the wider Monash community. Improve services through co-operative arrangements with CAUL, CAVAL and the University of Melbourne/Monash protocol and build on these relationships for the benefit of all Australian libraries, including achieving greater buying power.

Ongoing Activities:

To support Monash students and staff in Monash affiliated hospitals and other teaching and research locations;
To support international campuses and partnerships;
To provide services as appropriate to Monash partner organisations and commercial operations on campus;
To participate in a range of other collaborative endeavours to further Monash goals;
To support alumni access to Monash resources;
To support the university’s internationalisation activities on and off campus.

Issues: Partnerships are part of Monash Directions 2025 expectations, and occur in a range of forms. The Library must work out the costs of access for various groups. External partnerships, with other academic libraries in particular, add a wider library context to our planning, an outward focus.

The Library needs to ensure that it is included in the early stages of university, academic, campus and commercial co-operative project planning, in order to avoid service and support difficulties. This is particularly true of international course and campus development, where the issue of quality of service delivery is paramount, and where the Library has a key role to play.

There is a need to clarify services and resources that can be provided to third party tenants, such as commercial enterprises on campus, schools and TAFEs and other entities that are included in university agreements. Licence agreements with vendors must reflect the university's span of involvement, and it must be clear what service levels are expected and able to be provided.

Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
6.1 Support optimum development of Monash libraries at Monash University Malaysia and Monash South Africa.	Provide advice on staffing and the operational environments of the new libraries for the Monash University Malaysia campus, including Monash University Malaysia Medical School and associated hospitals, and Monash South Africa campus.	Advice given.	University Librarian; Directors.
	Conduct training programs for international librarians.	Training given.	Library Planning Executive; relevant operational staff.
	Provide advice and assistance to MUM and MSA on building and providing access to library collections.	Advice and assistance given as needed.	Director, Information Resources; Director, Information Systems.
	Investigate the issues surrounding Document Delivery and loans from Australia to Monash Malaysia and Monash South Africa.	Investigation complete and recommendations made.	Directors, Client Services; Director, Information Systems.
6.2 Support Monash University's partner institutions.	Create and maintain policies to govern rights of staff and students at partner institutions.	Policies created and current.	University Librarian; Directors.
6.2 Support Monash University's partner institutions.	Ensure that the Library is involved in preliminary discussions with proposed partner institutions to clarify what the Library can offer.	Early involvement in partnership discussions, and clear Library offers to partner institutions.	University Librarian; Directors.
6.3 Review resource access for Library users including alumni, third party tenants on campus, schools, TAFEs, Monash-affiliated hospitals, Open Universities Australia students enrolled in Monash-taught units.	Create and keep current policies to govern access.	Policies created and current.	University Librarian; Directors.
6.4 Review existing fee-for-service agreements on a regular basis.	Conduct regular reviews of fee-for service agreements and make recommendations accordingly.	Reviews conducted / recommendations acted upon.	External Client Services Manager.