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SECTION B: Plan for 2006-2008
KEY AREA 4: Accessing library collections
4.1 Electronic resources
Electronic resources
form a large part of the collections and are available from any location at
any time. Initiatives undertaken over recent years to make these more
accessible include: a catalogue usability study resulting in changes to the
user interface; electronic resources included in the catalogue; databases
web page providing access to specialist databases by name or subject; links
from the Library’s ‘Special support for research’ web page; training by
contact librarians; and Multisearch, an interface which
enables the user to search multiple databases and
catalogues simultaneously.
Objective 4.1: To make electronic resources easy
to access from any location at any time to authorised users.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Provide resources
and support for using them |
Promote the quality
and depth of electronic resources for research |
Link to
Library resources from research web site.
Link to
Library from MRGS web site.
Communication plan is developed and implemented |
2006
2006
2007 |
Directors, Client
Services, Manager, Marketing & Communications |
|
|
Provide support via
e-mail, Online chat help, telephone, self-help online guides, my.monash
research tab, information desks, individual consultation |
Support is provided
through a variety of channels eg the web site information is up-to-date
and easy to use; researchers are aware of help offered |
Ongoing |
Directors, Clients
Services, Director, Information Systems, contact librarians, Manager,
Marketing & Communications |
4.2 Loans
The Library provides
material from its collections and from other Victorian university libraries
through Co-operative Action by Victorian Academic Libraries (CAVAL)
arrangements.
Objective 4.2: To provide printed materials for
researchers; to maximise use of material by balancing lending times and
quantities to suit the needs of research.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Lend items from
library collections regardless of location |
Increase
postgraduate research student and staff limits to 40 items |
Postgraduate
research student and staff loan limits are increased to 40 items |
2006 |
Library Management Committee, Lending
Services Librarian |
|
|
Bring Pharmacy loan
limits into line with other branches |
Pharmacy loan limits
are brought into line with other Library branches |
2006 |
Director, Client
Services, SH&E, Pharmacy Library Manager |
|
|
Provide loans from
any branch to support research |
Inter-branch loans
are fulfilled within three working days |
Ongoing |
Branch managers,
lending services supervisors |
4.3 Document delivery
The Document Delivery
Unit extends access to information for postgraduate students and staff by
borrowing books, acquiring articles and other material on demand from
libraries and information providers nationally and internationally.
Objective 4.3: To provide material that is needed
for research to supplement that which is held in Monash University Library.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Provide rapid access
to information that is not held in Monash University Library |
Develop
technological solutions to improve service efficiencies for academics
and Library staff |
Software is fully
implemented.
Statistical and
financial information is automatically generated wherever possible.
Turnaround times are
minimised.
Procedures are
examined and revised |
February 2006
March 2006
Ongoing
June
2006 |
Director, Client
Services, SH&E, Director, Information Systems, Document Delivery
Librarian |
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|
Examine the service
model in light of the technology and increase in the Library’s
collection, particularly electronic resources |
Services, skills and
procedures have been examined |
October 2006 |
Director, Client
Services, SH&E, Document Delivery Librarian |
|
|
Inform researchers
and postgraduate research students about the service |
All faculties have
been contacted |
June 2006 |
Director, Client
Services, SH&E, Document Delivery Librarian, contact librarians,
Manager, Marketing & Communications |
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