| |
|
SECTION B: Plan for 2007-2009
KEY AREA 4: ACCESSING LIBRARY COLLECTIONS
Ease of access to library print and electronic
collections is central to the Library’s support of the University’s
education agenda.
4.1 Electronic
resources
Electronic resources form a large part of the Library’s
collections and provide the foundation for the Library’s provision of a
technology supported learning environment by being available to Monash staff
and students from any location at any time. Initiatives undertaken over
recent years to make these resources more accessible include: a catalogue
usability study resulting in changes to the user interface; electronic
resources included in the catalogue; databases web page providing access to
specialist databases by name or subject; training by contact librarians; and
Multisearch, an interface which enables the user to search multiple databases and catalogues
simultaneously.
Objective 4.1.1: To make electronic resources
easily accessible to Monash staff and students from any location at any
time.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Provide electronic
resources and support for using them. |
Provide support via
e-mail, Online chat help, telephone, self-help online guides, my.monash
Library tab, information desks, individual consultation. |
Support is provided
through a variety of channels e.g. the web site information is up-to-date and
easy to use; staff and students are aware of help offered. Recommendations of
the help usability study are implemented. |
Ongoing. |
Directors, Clients
Services, Director Central Services, contact librarians, Manager,
Marketing and Communications. |
|
Conduct usability
research on help guides. |
Recommendations are
considered. |
2007. |
Library self-help
publications project committee, Directors, Client Services, Faculty teams.
Communications Manager. |
|
Continuous improvement
process is developed and implemented. |
2008 |
|
Information is presented in
student centred way in content and format. |
2008. |
|
Help desk staff are
trained to interact positively and to answer, refer appropriately. |
High quality and consistent interactions with Library staff
across campuses are reflected in user surveys. |
Ongoing. |
Directors, Client
Services. |
|
Review and make
recommendations for the subscription to Multisearch or alternative solutions
for 2008 and onwards. |
Multisearch portal reviewed
and recommendations made. |
Early 2008. |
Director Information
Resources, Director Central Services, Directors, Client Services. |
|
Complete a Resource
Discovery Framework project. |
Project is completed with set of recommendations. |
Recommendations completed early 2007. |
Resource Discovery
Framework Project Team, Systems Manager, Director, Information Resources,
Director Central Services. |
|
Approved actions are
implemented. |
Recommended actions
agreed early-mid 2007 and implemented from 2007. |
|
Provide equitable access
to electronic resources for all staff and students. |
Ensure that access
pathways to electronic resources are compliant with usability standards and
applicable disability and equity legislation. |
Usability standards met.
Compliance with legislative
requirements.
|
Ongoing. |
Web Manager, Director,
Information Resources, Director Central Services, Systems Manager. |
|
Provide advice and
assistance to Monash University Malaysia and Monash South Africa on building
and providing access to library electronic collections. |
Advice and assistance is
provided. |
2007-08. |
Director, Information
Resources, Director Central Services. |
|
Provide equivalent access
to electronic resources for all users in compliance with applicable
disability and equity legislation. |
Policies and procedures are in place to provide alternative
formats for users unable to directly access a Monash provided electronic
resource. |
Ongoing. |
Director, Client
Services HSS, Disability Officer and liaison staff, Branch Managers. |
|
Library staff liaise with
the Disability Liaison Unit and each other regarding access issues. |
Issues are resolved in a timely manner. |
Ongoing. |
Director, Client
Services HSS, Disability Officer and liaison staff, Branch Managers. |
|
Director, Client Services
HSS is a member of the Inclusive Practices Disability Committee. |
Committee is informed and
contributions made. |
4 meetings are attended per year. |
Director, Client
Services HSS. |
Objective 4.1.2: To explore in collaboration
with other libraries how to ensure long-term access to electronic resources.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Manage the risk in
critical electronic resources not being owned or stored/preserved by Monash
University. |
Identify and monitor risk levels associated with
subscription electronic resources. |
Risks are identified,
assessed and acted on as necessary. |
Ongoing. |
Director, Information
Resources. |
|
High risk situations are
minimised. |
Ongoing. |
|
Pursue opportunities
within collaborative framework. |
Collaborative opportunities
are acted upon and developed. |
Ongoing. |
Director, Information
Resources. |
|
Monash University Library
develops systems and infrastructure to manage the risk. |
Infrastructure is in
place i.e. hardware, storage, access arrangements, disaster back-up. |
2008. |
Director Central
Services. |
4.2 Print and
other resources
The Library provides Monash staff and students with
access to materials from its own collections and from other university
library collections through reciprocal borrowing and document delivery
arrangements. These include the CAVAL (Cooperation Action by Victorian
Academic Libraries) Reciprocal Borrowing Program, the University Library
Australia national borrowing scheme, and national and international
inter-library loan services.
Objective 4.2.1: To provide print and other
materials for students; to maximise use of material by balancing lending
times and quantities
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Make material available
from all Monash University Library branches, and through agreements with other
institutions. |
Provide loans and loan
returns from any branch. |
95% of Inter-branch loans
are fulfilled within three working days. |
Ongoing. |
Branch managers,
Lending Services Librarian, Lending Services supervisors. |
|
Investigate issues
surrounding document delivery and loans from Australia to Monash
Malaysia and Monash South Africa. |
Investigation
complete and recommendations made. |
2007-08. |
Directors, Client Services, Director Central
Services.
Document Delivery
Librarian. |
|
Review the holds
process and seek further improvement in providing intercampus loans. |
Review completed and
identified improvements implemented. |
2007-08. |
Director, Client
Services HSS, Lending Services Librarian. Information Systems. |
Objective 4.2.2: To develop a depository store
and rapid retrieval services for high-value low-use books and journals.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
House efficiently and
effectively and provide rapid access to all library collections. |
Establish a preferred
model for long-term storage. |
Model and budget are
agreed. |
2007. |
Director, Central
Services, Director, Information Resources, Library Management Committee. |
|
Obtain funding. |
Funding is achieved. |
2008. |
University
Librarian, Director, Central Services. |
|
Implement model. |
Long-term depository store
is established. |
2008-09. |
University Librarian,
Directors. |
Objective 4.2.3: To provide material that is
needed for education to supplement that which is held in Monash University
Library.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Provide access to
information that is not held in Monash University Library. |
Provide clear
information for students and staff about the CAVAL and ULA agreements, their
privileges and obligations. |
Monash students and staff
use other libraries as required and within guidelines. |
Ongoing. |
Director, Client
Services HSS, Lending Services Librarian. |
|
Provide access to Monash
collections for CAVAL borrowers from other Victorian academic institutions
according to established policies. |
All help desk staff are
aware of CAVAL guidelines and provide registration and advice as needed. |
Ongoing. |
Director, Client
Services HSS, Lending Services Librarian. |
4.3
Readings and Reserve support
The Library has an extensive Readings and Reserve
service that provides access to unit reading list materials in digital and
print format. This includes an electronic reading list service that
facilitates the Library’s provision of a technology supported learning
environment for students.
Objective 4.3.1: To identify, select and provide
access to resources for existing and new teaching areas.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Improve the efficiency and
effectiveness of the Readings and Reserve service. (See also 3.1.1). |
Establish an electronic
reading lists service delivery model. |
Electronic reading list
service delivery model is completed. |
2008. |
Directors, Client
Services, Director Central Services, Branch Managers, Readings and
Reserve Co-ordinator. |
|
Evaluate and recommend
an electronic readings management system. |
System has been
recommended. |
2007-2008. |
Directors, Client
Services, Director Central Services, Branch Managers, Readings and
Reserve Steering Committee, Project Team, Technology Framework Team. |
|
Understand the education
priorities and the implications for collection development and storage. |
Develop policy and
procedures to minimise collection relocations. |
The policy is developed
and articulated to academic and Library staff. |
2008. |
Directors, Client
Services, Director, Information Resources. |
|
Develop weeding policies
and practices for multiple copy titles. |
The policies are in place
and are implemented. |
2008. |
Directors, Client
Services, Director, Information Resources, Faculty teams. |
|
Extend digitisation to
support international students and campuses. |
Extend digitisation
service to international campuses. |
Digitisation available at
and occurring for international campuses. |
2008. |
Director Central
Services, Readings and Reserve Co-ordinator, Readings and Reserve
Steering Committee, Project Team, Technology Framework Team. |
Ask a question Phone +61 3 9905 5054 or use our enquiry services ask.monash for Monash students and staff | ask.monash for visitors, or online chat.
Your opinion Feedback form for Monash staff and students | Feedback form for visitors
|
