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SECTION B: Plan for 2007-2009
KEY AREA 2: ENHANCING SUPPORT FROM THE LIBRARY
The Library, primarily through its faculty teams, works
with faculty members to build library collections in support of the
University’s education activities, develop information literacy programs,
and provide a range of help services for students and staff.
2.1 Liaison by
faculty teams and contact librarians
Library faculty teams and contact librarians liaise
closely with faculty members and students to monitor changes in their
education needs and to facilitate an environment of technology supported
learning.
Objective 2.1.1: To increase faculty teams and
contact librarian activities focus on the specific needs of students and
staff involved in education.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
Increase contact librarians’
liaison with teaching staff and undergraduate and coursework graduate students. |
Reorganise work activities to provide more time for
this function. |
Service models are examined.
Reference statistics snapshot data is gathered and
analysed. |
Ongoing. |
Directors, Client
Services, branch managers, faculty teams, supervisors, contact
librarians. |
|
Review reference
service models and develop a ‘student contact’ awareness within the
libraries. |
The
tiered service model is trialled and reviewed. |
2007.
|
Directors, Client
Services, faculty teams, contact librarians, Information Services
Committee, Lending Services Committee, Information Systems. |
|
Self help options are
explored and reviewed in conjunction with usability . |
2007. |
|
Help
services are reviewed in conjunction with refurbishment planning. |
2007 and ongoing. |
|
Collaborate with
CALT, ITS and Student and Staff Services to establish consistent
coordinated assistance for students. |
Consistent service model is created. |
2007 and ongoing. |
Directors, Client
Services, Director Central Services, Information Literacy Librarian,
contact librarians, faculty teams. |
|
Develop a
communication ‘kit’ of key messages for librarians. |
A ‘kit’ is developed and used regularly. |
2007-8. |
Manager, Marketing
and Communications, faculty teams, contact librarians. |
2.2
Information literacy
The Library supports a continuum of information
literacy development from commencing undergraduates to postgraduate level
independent learning. Contact librarians work with teaching staff to embed
this development into courses where possible.
Objective 2.2.1: To ensure that staff and
students are aware of resources and services and are able to access,
evaluate and integrate information effectively and ethically.
|
Strategies |
Actions |
Measures/Targets/KPIs |
Timeline |
Responsibility |
|
To reach staff and
students with programs and services to meet their information literacy
needs. |
Work with staff in
curriculum development to include information literacy skill development
as part of undergraduate graduate training. |
Information literacy
is included in undergraduate training. |
Ongoing. |
Faculty teams,
contact librarians, Information Literacy and Reference Librarian. |
|
Provide information
literacy education and assistance with information resources and tools,
including the Library’s databases and self help tutorials e.g. citing
and referencing. |
Number of people
participating in programs. |
Ongoing. |
Faculty teams,
contact librarians |
|
Number of units in
which IL sessions are taught (by Library staff). |
Ongoing. |
|
Feedback on
programs. |
Ongoing. |
|
Collaborate with
other support units such as CALT on education programs for academics to
address their own and their students’ information literacy needs. |
Programs are
developed and implemented. |
Ongoing. |
Information Literacy
and Reference Librarian, faculty teams, contact librarians. |
|
Work with other
support units e.g. CALT, ITS, and faculties as appropriate to implement
and use technologies in support of students’ educational needs. |
New library service technologies applied as
appropriate. |
2007 and ongoing. |
Directors, Client
Services, Director Central Services, Information Literacy Librarian,
contact librarians, faculty teams. |
|
Information literacy content is incorporated into
appropriate online learning systems. |
2007 and ongoing.
|
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Establish evaluation processes for effective review and improvement of
programs e.g. questionnaires, focus groups. |
Evaluation processes
are developed, implemented and documented. |
Ongoing. |
Information Services
Committee, Information Literacy and Reference Librarian, faculty teams. |
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