|
|
|
Statistics
| 3. Serving Library users |
| 3a. Information literacy (training in using library and information resources) |
| |
2007 |
2006 |
% change |
| Sessions |
1,158 |
1,269 |
-8.7% |
| Participants |
20,747 |
21,298 |
-2.6% |
| Staff contact hours |
1,705 |
1,759 |
-3.1% |
|
| 3b. Enquiries |
| |
2007 |
2006 |
% change |
| In person (reference enquiries only)* |
89,359 |
92,692 |
-3.6% |
| By telephone* |
14,486 |
17,551 |
-17.5% |
| ask.monash enquiries* |
2,292 |
6,286 |
-63.5% |
| ask.monash FAQs accessed** |
21,388 |
|
|
| Live help (online chat)*** |
935 |
1,567 |
-40.3% |
| Off campus support |
8,110 |
8,891 |
-8.8% |
| Total |
115,182 |
126,987 |
-9.3% |
*Reduction in personal and telephone enquiries is most likely due to launch of the ask.monash service. Many users questions are answered by the FAQs on the ask.monash service so the number of enquiries submitted would be expected to drop over time.
** New service in 2007.
*** Hours of operation in 2007 were significantly less than in 2006 |
|
3c. Door count |
| |
2007 |
2006 |
% change |
| Total |
3,586,077 |
3,465,626 |
3.5% |
|
|
3d. Online course-related resources |
| |
2007 |
2006 |
% change |
| Downloads of past exam papers
|
730,103 |
757,288 |
-3.6% |
| Downloads of Library digitised items |
3,468,231 |
3,576,425 |
-3.1% |
Audio streams accessed from web pages *
Mp3 downloads accessed from web pages
Mp3 podcasting accessed from web pages |
458,689
681,526
599,270 |
750,624 |
|
| Individual access to Library-supplied electronic resources |
7,335,623 |
2,494,505 |
294% |
* The apparent decrease in use of audiostreams is more than compensated for by the use of the MP3 options introduced during 2007. |
| 3e. Learning Skills |
| |
2007 |
| Classes and workshops |
299 |
| Total students |
3913 |
| Staff contact hours |
363 |
| |
2007 |
| Drop-in sessions |
365 |
| Total students |
961 |
| Staff contact hours |
531 |
| |
2007 |
| Individual appointments |
1,014 |
| Total students |
929 |
| Staff contact hours |
922 |
| |
2007 |
| Total sessions |
1,678 |
| Total students |
5,803 |
| Total staff contact hours |
1,817 |
|
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