|
|
|
Statistics
| 3. Serving library users |
| 3a. Information literacy (training in
using library and information resources) |
| |
2006 |
2005 |
% change |
| Sessions |
1 269 |
1 207 |
5.1% |
| Participants |
21 198 |
20 722 |
2.8% |
| Staff contact
hours |
1 759 |
1 546 |
13.8% |
|
| 3b. Enquiries |
| |
2006 |
2005 |
% change |
| In person
(Reference enquiries only) |
92 692 |
82 071 |
12.9% |
| By
telephone |
17 551 |
15 164 |
15.7% |
| By
ask.monash (email)* |
6 286 |
7 167 |
-12.3% |
| Live
Help (Online Chat) |
1 567 |
1 469 |
6.7% |
| Off
Campus Support* |
8 891 |
13 239 |
-32.8% |
|
Total |
126 987 |
119 110 |
6.6% |
*Ask.Monash introduced in 2006. Service offering and data collection processes changed, including the integration of email help, feedback and off campus support, impacting on reported results. |
| 3c. Door count |
| |
2006 |
2005 |
% change |
| Total |
3 465 626 |
3 345 532 |
3.6% |
|
| 3d. Online services and resources
activity |
| |
2006 |
2005 |
% change |
| Individual
access to Library supplied databases* |
2 494 505** |
1 615 673** |
54.4% |
| Downloads of
past exam papers |
757 288 |
966 304 |
-21.6% |
| Downloads of
library digitised items |
3 576 425 |
3 139 712 |
13.9% |
| Audio streams
accessed from web pages |
750 624 |
625 281 |
20% |
* Does not include complete set of electronic resources
** Statistics cover Jan - May only |
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