| 3. Serving library users |
| 3a. Information literacy (training in
using library and information resources) |
| |
2005 |
2004 |
% change |
| Sessions |
1 207 |
1 350 |
-10.6% |
| Participants |
20 722 |
22 709 |
-8.7% |
| Staff contact
hours |
1 546 |
1 626 |
-4.9% |
|
| 3b. Inquiries |
| |
2005 |
2004 |
% change |
| In person |
348 492 |
393 336 |
-11.4% |
| By
telephone |
15 164 |
18 233 |
-16.8% |
| By
email |
7 167 |
6 515 |
10.0% |
|
Total |
370 823 |
418 084 |
-11.3% |
|
| 3c. Door count |
| |
2005 |
2004 |
% change |
| Total |
3 345 932 |
3 454 420 |
-3.2% |
|
| 3d. Online services and resources
activity |
| |
2005 |
2004 |
% change |
| Downloads of
past exam papers** |
966 304 |
N/A |
N/A |
| Downloads of
library digitised items** |
3 139 712 |
N/A |
N/A |
| Streaming of
lectures online** |
601 658 |
N/A |
N/A |
** From 2005, the library has introduced a new set of
statistics for online services. Comparative figures for previous
years are therefore not available. |
