Skip to content | Change text size
Annual Report 2004
 

Goal 3: Information Services

In 2004 the library aimed to assist library customers to further their skills for independent and lifelong learning through mediated, timely and flexible information services.

Providing advice about and assistance with services and collections

Providing help to users in branches

Whilst the number of users visiting branches is increasing the number of queries logged at some information desks is falling. Full-time students with heavy work commitments, part-time students, off campus teaching and the increasing reliance on internet based solutions make it timely for the library to better understand the many ways in which information and assistance can be offered to library users.

In 2004 the library commenced a review of help services by counting for a two week period in September the number of queries logged at information and loans desks, sent by email or post, queries logged online and queries answered by telephone. This snapshot of help service usage will inform a detailed review in 2005.

No. of queries at information desks
Library 2003 2004 change
Berwick 1 322 1 833 +38.6%
Caulfield 27 275 27 954 -2.5%
Gippsland 16 085 16 889 +5.0%
Hargrave-Andrew 11 203 10 675 -4.7%
Law 5 277 4 142 -21.5%
Matheson 28 262 25 990 -8.0%
Peninsula 9 401 7 300 -22.3%
Pharmacy 3 775 3 381 -10.4%
TOTAL 102 600 98 164 -3.7%

Providing help to users live online

The Online Chat help service operated from 10 am to 5 pm Monday to Friday from

1 March to 12 November 2004 and logged 2232 queries. Librarians from several  branches were able to assist live online with library catalogue searches, service inquiries and advice on problems encountered with library databases.

During second semester 2004, hours were extended to 9pm Monday to Thursday, for 11 weeks, to determine if there was a requirement for the service during evening hours. Whilst the percentage of calls for evening hours was lower than the percentage of calls overall the library will continue to closely monitor the performance of this service.

Demonstrating the depth of the collection through exhibitions

Three new exhibitions - Portraits, Music at Monash, and Coloured Cloth Bindings - provided additional insights into the valuable material housed in the library's Rare Books Collection and the Music and Multimedia Collection.

Curated by Richard Overell, Rare Books Librarian, the Portraits exhibition was opened by Max Delany the Director of the Monash University Gallery. The exhibition ran from >29th April - 30 June 2004.

The Music at Monash exhibition, curated by Georgina Binns, Music and Multimedia Librarian, was held in conjunction with an international conference of musicologists and was opened by Professor Margaret Kartomi. The exhibition ran from 11 July 2004 - 30 September 2004.

Dr Alan Dilnot of the School of Literary, Visual and Performance Studies, Faculty of Arts opened the Coloured Cloth Bindings exhibition, also curated by Rare Books Librarian, Richard Overell. The exhibition ran from 14 October 2004 into 2005.

All exhibitions were supported with comprehensive catalogues available in print and on the web at www.lib.monash.edu.au/exhibitions/

Liaising with faculty members about services and collections

Providing forums for communication with faculty members

The library's professional staff with subject expertise work in faculty teams with the team leader attending faculty board as the library's representative. Whilst the Faculties of Pharmacy, Law and Business and Economics maintain small library committees, other faculties have relied on representation at either General Library Committee (GLC) or one of GLC's subcommittees. With the disbanding of the subcommittees in 2004 the library will now explore other options for direct communication with faculty staff.

Improving a co-ordinated approach to induction of new academic staff

In 2004, 197 new academic staff at Monash University were contacted by librarians with subject expertise, provided with relevant information and offered the opportunity to meet. Seventy-two staff (20.3 per cent) took up the offer to meet.

The goal of this process is to ensure new academic staff are aware of services on offer by providing consistent, quality information and an opportunity for the development of one-on-one relationships between staff and the librarians who serve them.

An evaluation of this process, which was devised in November 2003, took place in November 2004. Overall the process was considered to have significantly improved consistency of communication and opportunities for relationship building. Several issues related to the recording of activities in the process where identified and solutions were developed for implementation in 2005.

Of note is the high number of new academic staff commencing at Monash in the Faculty of Medicine, Nursing and Health Sciences. More than 44.5 per cent of new academic staff in 2004 were from this faculty. Library staff working to support this faculty were commended for their excellent management of the welcome process, given the large numbers involved.

Developing academic staff and student information literacy skills

Conducting orientation and information literacy activities

In 2004 all branches of the library held face-to-face information literacy sessions, including;

  • 260 orientation tours;
  • 410 basic sessions; and
  • 680 advanced sessions.

These sessions attracted 22,709 participants - an increase of 3284 from the previous year.

Turning research into practice for postgraduates

The joint library / School of Information Management Systems research project to investigate postgraduate students' understanding of information literacy was completed early in 2004. The findings from this project were used to promote discussion about postgraduate students' information literacy needs, and supervisors' roles in addressing these needs, with academics enrolled in the online Postgraduate Research unit of the Graduate Certificate in Higher Education.

Collaborating to develop curricula that incorporate information literacy

The university's revised Graduate Attributes document, which was submitted to the Deputy Vice Chancellor and Vice-President (Academic) in 2004, listed information literacy as one of the graduate attributes that are to be addressed by faculties.

New courses and courses under review offer the best opportunities to embed information literacy programs into the curriculum. In what is hoped to become a model for better alignment of information literacy with coursework, librarians collaborated closely with Faculty of Medicine, Nursing and Health Sciences staff to begin planning for the allied health courses to be introduced at Peninsula campus. A validated questionnaire was prepared to use with students enrolling in the Diploma of Health Sciences in 2005 to evaluate their incoming information literacy skills so that an appropriately customised information literacy program can be developed to match needs.

The third year of the new undergraduate medical course was taught for the first time in 2004. Librarians participated in the evidence-based clinical practice curriculum development group and information literacy was embedded in the course.

Existing courses which had significant integration of information literacy education included the Advanced Legal Research unit of the Faculty of Law's Skills, Ethics and Research program, the Faculty of Business and Economics Success at Monash orientation pilot program, the Faculty of Information Technology's Facilitated Learning for Information Technology program for Masters students, and a second year Science subject taught at Clayton, Gippsland and Malaysia campuses.

Staff development for effective student-centred teaching

The 2004 series of student-centred learning workshops for librarians resulted in innovative approaches to teaching being implemented by the librarians who attended, and provided participants with opportunities to share their experiences with new activities and methods. The series included sessions investigating issues associated with teaching and learning for international and non-English speaking background students. Internationalisation of education was also the topic of the 2004 Australian and New Zealand Institute for Information Literacy Symposium in Melbourne, attended by librarians from several campuses. There was also strong representation from the library at the 2004 CAVAL Reference Interest Group annual information literacy seminar, which dealt with online information literacy education.

Improving internal communication and collaboration regarding information literacy

The information literacy section of the library intranet was redesigned in 2004, providing a central searchable location for information literacy material for staff. Weekly Information Literacy and Reference Digests, prepared by the Information Literacy and Reference Librarian to disseminate topical information, have been available since April 2004. Case studies illustrating innovative teaching initiatives from each of the 10 Faculty Teams were also among the first material to be loaded to the site. The case studies were originally presented at the 2004 Information Literacy Planning Day at which a student panel and a role play between an academic and a librarian provided further insight into factors affecting development of information literacy.

Providing print and electronic guides to services and collections

Proving online teaching and learning materials via the web

The library website provided online information literacy teaching and learning materials developed by librarians. These included updated subject-specific and more generally applicable tutorials.

Developing an updated template for library online tutorials

A working group of librarians collaborated with Centre for Learning and Teaching Support (CeLTS) staff to produce a new Citing and Referencing tutorial that will serve as a model for updating other online tutorials.

  Miyama McQueen-Tokita 
          plays the koto, a Japanese traditional musical instrument

Miyama McQueen-Tokita plays the koto, a Japanese traditional musical instrument, at the opening of the Music at Monash exhibition - an exhibition of items from the library's Music and Multimedia Collection, the Rare Books Collection and the Monash Music Archives.

Introducing annual library hours cards

Credit-card sized calendars, colour-coded to indicate library opening hours, were introduced to selected branches in 2004. The calendars were designed to fit in the Library User's Toolkit - a plastic wallet containing library information and sleeves for holding ID and copy cards - introduced in 2003. The calendar cards, which allow users to ascertain opening hours of a branch in advance or on any given day, proved popular, with several reprints required at a number of branches. The cards will be incorporated into the standard suite of publications on offer to students at all branches in 2005.

Evaluating changes to printed publications

In 2004 major changes to the library's suite of printed publications were implemented. The library's printed publications were reviewed and redeveloped into more user-friendly, concise and targeted formats. Distribution was streamlined to include provision of basic library information in the form of a Library User's Toolkit, which was distributed with staff and student identity cards on every Victorian campus via the student service centres. This was very successful, with relatively few reported cases of new students not being supplied with the toolkit.

Various surveys conducted early in the year indicated the new Library User's Guide was well received by students and would be retained by them. Library service desks reinforced these findings, reporting a consistently positive student reaction. Due to demand the guides were reprinted in September. Increased quantities of toolkits and guides will be produced in 2005.

  picture of library users tool kit

picture of library users guide

The new Library User's Toolkit (top), containing the Library User's Guide - a fold-out, credit card sized brochure of basic library information (bottom) - proved popular with users in 2004.

To top

Ask a question Phone +61 3 9905 5054 or use our enquiry services ask.monash for Monash students and staff | ask.monash for visitors, or online chat.
Your opinion Feedback form for Monash staff and students | Feedback form for visitors