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Annual Report 2003
 

Statistics

4. Serving library users
4a. Information literacy (training in using library and information resources)
  2003 2002 % change
Sessions 1 255 1 642 -23.6
Participants 19 425 20 261 -4.1
Staff contact hours 1 525 1 587 -3.9
4b. Inquiries
  2003 2002 % change
In person 307 013 327 185 -6.2
By telephone 18 099 18 680 -3.1
By email 5 762 *5 916 -2.6
Total 330 874 351 781 -5.9
* 2002 figure adjusted to exclude unsolicited emails and other emails requiring no action
4c. Door count
  2003 2002 % change
  3 145 385 2 790 780 12.7

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