3 Systems Support Unit
In response to a long-standing need, which has become more pressing as a
result of the Library's growing dependence on digital information resources, a
limited after-hours support service was commenced in July. A copy of the
Computer Centre's Trams software was installed in the Unit to record and trace
progress in responding to all Help Desk calls. An equipment census conducted
during the year revealed that the Library owned over 580 PC's, which makes
obvious the reliance placed by the Library on an efficient Systems Support Unit.
3.1 Library System Developments
New Library System
In 1997 the Library developed specifications for a new integrated library
system to replace PALS which had been in use since 1988/89. A Request for
Proposal was issued in December 1997. Funds for the new system were provided by
UNITAC (the University's Advisory Committee on Information Technology).
The six responses received by the deadline of 6 February were evaluated
according to the procedures recommended by the Library's consultants. The
successful tender was Endeavor Information Systems Inc., which offered the
Voyager system. Contract negotiations were completed by mid-August and systems
implementation commenced in September under the direction of the Systems
Librarian. Staff from Endeavor have guided the process. The task is involving
many staff from all areas of the Library. The workload associated with
preparation for the new system is generally in addition to their normal duties
and the Library is most appreciative of the enthusiasm and support of all the
staff members concerned. Grateful acknowledgement is also due to the Computer
Centre which purchased the hardware platform for the new system, at a time when
it was heavily involved in acquiring the hardware for the University's
Integrated Administrative Systems (IAS) Project. It is expected that the online
catalogue and circulation modules of the new system will be available at the
start of Semester 1, 1999. Acquisitions and serials will be installed during the
first half of 1999.
Monash Messaging Service
Library staff progressively migrated to Windows 95 and the Monash Messaging
Service, subject to availability of suitable hardware. Coordination and training
was performed by the IT Training Librarian.
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