10 Systems Developments

A mid-1996 census of computing equipment in the Library indicated that there were more than 450 PCs for staff and library users altogether. Since then approximately 100 more PCs have been purchased. The Library's Systems Support team of eight works closely with the Computer Centre. Of these staff, 3.5 EFT staff are responsible for purchasing and installing computers and associated equipment. In 1996, the staff handled 1200 calls for assistance, of which 28% related to problems with the CD-ROM network, 10% were PALS-related and 53% dealt with problems with PCs (hardware and software). The Unit is also involved in projects with other areas of the Library. For example, the Document Delivery Unit's electronic request system was developed and is maintained by Systems Support. The plan to have document delivery quotas in 1997 requires a more complex system. Systems Support is working closely with the Document Delivery Unit and with the software vendor to enhance a commercial software package to support the quota system, retaining compatibility with the existing request interface. Systems Support has also been closely involved with the 'Virtual shelf' project, developing the Electronic Resources database and the Web interface for this project.

In April the Manager of the Systems Support Unit, Ms Sue Steele, was seconded on a part-time basis to be the University Webmaster. This secondment reflects great credit on Ms Steele, and on the Library, which led the University's early involvement with Campus-Wide Information Servers and the World Wide Web. Her secondment will continue until at least mid-1997. Meanwhile she continues to make significant contributions to the Library's own in-house projects.