Objectives, issues, and key strategic initiatives 2010

Key Area 4: Internationalisation and engagement

KA 4: Objective

To align with the University's defining themes of innovation, engagement, internationalisation and global development to support the wider Monash community.

To improve services through co-operative arrangements with other institutions and organisations.

KA 4: Ongoing activities

KA 4.1	Engage with the University’s internationalisation activities on and off campus.
KA 4.2	Engage with international campuses and partnerships.
KA 4.3	Engage with Monash students and staff in Monash affiliated hospitals, teaching and research locations.
KA 4.4	Engage with and provide services as appropriate to Monash partner organisations, commercial operations and the community
KA 4.5	Provide alumni access to Monash resources

KA 4: Issues

The University is moving into an era of significant engagement with other education sectors. Within the secondary school sector, the John Monash Science School at Clayton and the Nossal High School at Berwick are of particular significance. The Library will collaborate with both schools in identified areas.

Defining and managing its relationship with external partners who may seek to access a range of the Library’s resources and services is an ongoing issue.

The Library supports the University’s goal to improve engagement with alumni by securing access to electronic resources for this group where possible, and by providing targeted services to them.

The Library plays a critical role in supporting the two overseas campuses in their formative years through staff training, by the provision of systems and collection development support including securing access to electronic resources and other means.

Great benefits are gained through collaboration with other institutions and organisations, including the Council of Australian University Librarians (CAUL), Go8, CAVAL, Academic and Research Libraries Acquisitions Consortium (ARLAC), AARLIN, Asian Libraries in Melbourne (ALIM) and The University of Melbourne.

KA 4: Key Strategic Initiatives

Strategies	Actions	Measures/Targets/KPIs	Responsibility
4.1 Support optimum development of Monash libraries at Monash University Sunway campus and Monash South Africa.	Explore more sustainable strategies for systems and web support for the two overseas campuses. Advise on staffing and the operational environments of the new libraries for the Monash University Sunway campus, including Monash University Malaysia Medical School and associated hospitals, and Monash South Africa campus.	Strategies documented and implemented as appropriate. Advice given.	University Librarian; Directors.
	Advise and assist Sunway campus and Monash South Africa on building and improving access to library collections.	Advice and assistance given as needed.	Director, Information Resources; Director, Central Services.
	Encourage consistent policies across all campuses.	Policies reviewed and implemented.	Directors, Client Services; Director, Central Services.
4.2 Develop Monash University’s partner institutions.	Provide advice for the John Monash Science and Nossal High Schools and monitor their impact.	Advice and support provided and impact monitored.	Directors.
4.3 Review resource access for Library users including alumni, third party tenants on campus, schools, TAFEs, Monash-affiliated hospitals, and Open Universities Australia students enrolled in Monash-taught units.	Implement a new service offering and review the service level agreement with Monash College during the second half of 2010.	SLA revised and changes endorsed.	Director, Central Services.
4.4 Improve External Client Services offer and expand its client base.	Pursue opportunities for expanding the ECS client base through a targeted communication strategy, and review services provided to the Cancer Council of Victoria.	Growth of business as evidence of improved communication strategy. Cancer Council services reviewed. Client base increased.	Director, Central Services; External Client Services Manager; Communications Manager.
4.5 Gain advantage through strategic alliances with vendors and institutions	Investigate and develop partnerships with vendors and institutions in key areas such as the Press and Library applications.	Participate in partnership development programs.	University Librarian; Director, Information Resources.