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Australian services : marketing and management  
Linda McGuire
Published by Macmillan Education (1999)

Book description

The author provides a practical and accessible synthesis of current services marketing and management research, with an emphasis on the link between strategy and performance. A framework for services strategy analysis and problem solving, developed by the author, provides the structure for the text. 

About the Author

Linda McGuire is a member of the Department of Management at Monash University.


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