Library services to faculties

Monash University has undertaken a Strategic Cost Management Project to document and cost the services provided to each faculty by the support services of the university, including the library. As part of this project, the library has developed a series of service statements that describe the services that it provides to staff and students.

These service statements describe the minimum level of services that a faculty will receive from the library. The library is committed to undertake these activities and has consulted widely with faculty staff in developing service statements with detailed descriptions and key performance indicators and measures. The service statements, together with generic covering information and costs prepared by the university in conjunction with the library, form the Service Level Agreement with the faculties.

The library liaises with Financial Resources Management Division on the cost drivers that determine the cost of services to the faculties.

Faculties are welcome to give feedback regarding the Library's service level agreements through the General Library Committee.

Reports and documents

These reports are restricted to Monash users only

• Dean's summary (pdf 40kb)
• Summary of services (pdf 24kb)
• Service statements (pdf 163kb)
  • Register of changes (pdf 29kb)

Reports to faculties

Every April, July, October and January, the library reports to faculties on the achievement of the key performance indicators in the service statements.

• January 2009 (pdf 320kb)
• October 2008(pdf 55kb)
• July 2008(pdf 55kb)
• April 2008(pdf 55kb)
• January 2008(pdf 49kb)
• October 2007 (pdf 49kb)
• July 2007 (pdf 49kb)
• April 2007 (pdf 49kb)
• January 2007 (pdf 51kb)
• October 2006 (pdf 48kb)
• June 2006 (pdf 55kb)
• April 2006 (pdf 48kb)
• January 2006 (pdf 62kb)
• October 2005 (pdf 74kb)
• July 2005 (pdf 70kb)
• April 2005 (pdf 73kb)
• January 2005 (pdf 70kb)
• October 2004 (pdf 70kb)
• July 2004 (pdf 69kb)
• April 2004 (pdf 68kb)
• December 2003 (pdf 63kb)
• September 2003 (pdf 72kb)
• June 2003 (pdf 243kb)

Need help? Library frequently asked questions and online enquiries: current students/staff | public users, online chat, or phone +61 3 9905 5054
Something to say? Use our online enquiry service to send us your feedback and suggestions: current students/staff | public users